Student Support

Being a student at ComCol will be an inspiring and transforming time and we look forward to helping you achieve your goals. 

What Kind of Support is Available?
Our students come first.  Class sizes are small (10-15) and our staff are friendly, supportive and approachable.  Each of our colleges offer support and guidance to ensure that you maximise your career and personal development opportunities. Specific assistance is offered in areas such as programme selection, learning or pathway plans, job search, employment associated skills and literacy and numeracy.

Who Are My Support Contacts?
Your primary support person is your lead tutor and the College Recruitment Advisor is usually your second support person. For support that falls outside the areas of your training and personal development (for example any health, family or social issues) these are best handled by appropriate agencies and their trained staff. Each College maintains a relationship with these agencies so we can refer you to them.

What Should I Do If I Have a Complaint?
Formal complaints should be addresed in writing to your College Manager initially, then to the General Manager if unresolved.  If you are dissatisfied with the decision, there are agencies available to handle your complaint depending on your training programme type.  For Youth Guarantee programmes please contact the Tertiray Education Commission (TEC) Service Desk on 0800 601 301. For specialist training programmes please contact The New Zealand Qualifications Authority on 0800 724 357.  For Job Connection programmes please talk to your College Manager to find out whether you contact TEC on 0800 601 301 or your local Ministry of Social Development office.