Community Colleges NZ Ltd
Privacy Notice - Sept 2022
This privacy notice lets you know how Comcol will protect and manage all personal information we hold. This is a general notice that covers the privacy practices across Comcol, including at our premises and on our website. It has been prepared in accordance with our obligations and your rights set out in the Privacy Act 2020.
Personal information
Personal information is any information that identifies a person. At Comcol, personal information we collect includes (without limitation):
Collecting your personal information
We collect your personal information to:
We generally collect this information directly from you.
You don’t have to provide any personal information to us but if you don’t, we may not be able to determine whether you’re eligible for our services.
Occasionally, we need to collect information about you from third parties such as the Ministry of Education because it is not practical to collect this information directly from you.
Sharing your personal information
Comcol is contracted by the Ministry of Social Development to deliver Youth Service.
This requires us to share your personal information with the Ministry of Social Development. Your personal information will be shared with other organisations as part of the Youth Service contract, including but not limited to driver training providers, parenting education providers and education providers.
At all other times, we’ll only disclose your personal information if you allow us, or if we are required to by law.
Looking after your personal information
We take all reasonable precautions to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Accessing your personal information
You have the right to request access to any personal information we hold about you, and to ask for it to be corrected if you think that it is wrong. If you would like to request your information or seek corrections, please contact your Youth Coach or Tutor.
Privacy on our website
We collect information about all visits to our websites, including the:
Our systems remove any information that might identify you and send the rest to Google Analytics [IF APPROPRIATE]. We then use Google Analytics to get information like:
· how many people are on our website
· what page was visited most in a given time period
· the location people are connecting from
· what types of devices are being used
Find out more about Google Analytics.
We use ’cookies’, which are record-keeping tokens that are stored on your device when you visit our website. The aggregate data from cookies is collected and stored on our internal servers, and only accessed by authorised staff. Cookies help us provide additional functionality to you and help us analyse site usage more accurately.
If you do not wish to receive cookies from comcol.ac.nz, you can set your browser to refuse them or to warn you when you are about to receive one. Turning off cookies will not affect your ability to use this site.
Contact us
If you have any questions about privacy at Comcol and our management of your personal information, you can contact us:
Email: [email protected]
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner.
Email: [email protected]
Post: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143
Phone: 0800 803 909 (NZ only) or +64 4 474 7590
COMPLAINTS
Youth Service Complaints
If you have a complaint about the service you have received:
You can contact Youth Service at Work and Income if you feel we have not resolved your complaint through our internal process. Phone 0800 559 009 and say “youth client” when you call.
For any other complaints, email: [email protected]
Personal information
Personal information is any information that identifies a person. At Comcol, personal information we collect includes (without limitation):
- Name and contact details
- Academic records
- Demographic information (e.g. gender, ethnicity)
- Citizenship and Residency status
Collecting your personal information
We collect your personal information to:
- Verify your identity
- Assess your eligibility to receive our services
- Correspond with you
- Provide you with our services
- Comply with relevant laws
We generally collect this information directly from you.
You don’t have to provide any personal information to us but if you don’t, we may not be able to determine whether you’re eligible for our services.
Occasionally, we need to collect information about you from third parties such as the Ministry of Education because it is not practical to collect this information directly from you.
Sharing your personal information
Comcol is contracted by the Ministry of Social Development to deliver Youth Service.
This requires us to share your personal information with the Ministry of Social Development. Your personal information will be shared with other organisations as part of the Youth Service contract, including but not limited to driver training providers, parenting education providers and education providers.
At all other times, we’ll only disclose your personal information if you allow us, or if we are required to by law.
Looking after your personal information
We take all reasonable precautions to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Accessing your personal information
You have the right to request access to any personal information we hold about you, and to ask for it to be corrected if you think that it is wrong. If you would like to request your information or seek corrections, please contact your Youth Coach or Tutor.
Privacy on our website
We collect information about all visits to our websites, including the:
- IP address of the device being used
- type of browser being used, e.g., Internet Explorer, Chrome, Firefox
- type of device, e.g., PC, laptop, phone, tablet
Our systems remove any information that might identify you and send the rest to Google Analytics [IF APPROPRIATE]. We then use Google Analytics to get information like:
· how many people are on our website
· what page was visited most in a given time period
· the location people are connecting from
· what types of devices are being used
Find out more about Google Analytics.
We use ’cookies’, which are record-keeping tokens that are stored on your device when you visit our website. The aggregate data from cookies is collected and stored on our internal servers, and only accessed by authorised staff. Cookies help us provide additional functionality to you and help us analyse site usage more accurately.
If you do not wish to receive cookies from comcol.ac.nz, you can set your browser to refuse them or to warn you when you are about to receive one. Turning off cookies will not affect your ability to use this site.
Contact us
If you have any questions about privacy at Comcol and our management of your personal information, you can contact us:
Email: [email protected]
If you're not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner.
Email: [email protected]
Post: Office of the Privacy Commissioner, PO Box 10094, Wellington 6143
Phone: 0800 803 909 (NZ only) or +64 4 474 7590
COMPLAINTS
Youth Service Complaints
If you have a complaint about the service you have received:
- Speak to your Youth Coach.
- If not resolved, speak with the Manager.
- If still not resolved, submit a formal complaint in writing.
You can contact Youth Service at Work and Income if you feel we have not resolved your complaint through our internal process. Phone 0800 559 009 and say “youth client” when you call.
For any other complaints, email: [email protected]
