Community Colleges NZ Ltd
Privacy Notice - June 2026
Your Privacy
This privacy notice explains how Comcol collects, uses, stores, and protects your personal information when you participate in our programmes or use our website.
Comcol complies with the Privacy Act 2020, which sets out how personal information must be managed and the rights you have in relation to your information.
Personal information we collect
Personal information is any information that identifies a person. Depending on the programme you are involved in, we may collect
• Your name and contact details
• Information about your learning and achievement
• Background information such as gender or ethnicity
• Citizenship and residency status, where required for enrolment or funding
Why we collect your information
We collect your personal information in order to:
• Assess your eligibility to receive our services
• Enrol you in our programmes
• Communicate with you
• Meet our legal and contractual obligations
You are not required to provide personal information; however, if you choose not to, we may be unable to enrol you or provide full support.
How we collect your information
In most cases, we collect personal information directly from you. In some situations, we may receive information from other organisations, such as the Ministry of Education, where this is necessary to support enrolment or participation and is permitted by law.
Sharing your personal information
Comcol delivers a range of education, training, and support programmes.
To deliver these programmes, we may share relevant personal information with:
• Government agencies such as Ministry of Social Development (MSD) and the Tertiary Education Commission (TEC)
• Education or training providers working in partnership with Comcol
• Other organisations involved in supporting your programme
We only share information that is necessary for programme delivery, funding, or required reporting.
At all other times, we will only share your personal information with your consent or where required or authorised by law.
Keeping your information safe
Comcol takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.
Access to personal information is limited to authorised staff. Information is kept only for as long as it is needed and is securely deleted or destroyed when no longer required.
Your rights
You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if you think that it is wrong.
To make a request, please contact your Youth Coach or Tutor /Kaiako.
Privacy on our website
When you visit the Comcol website, we collect limited technical information such as:
• The type of device or browser being used
• General website usage information
This information does not directly identify you and is used to help improve our website.
We may use tools such as Google Analytics to understand how our website is used.
Our website uses cookies to support website functionality and understand site usage.
You can choose to disable cookies in your browser settings. Disabling cookies will not prevent you from using the website.
Complaints or Concerns
If you have any questions or concerns about privacy or how Comcol manages personal information, please contact us:
Email: [email protected]
If you're not satisfied with our response, you can contact the Privacy Commissioner:
Phone 0800 803 909 or visit www.privacy.org.nz
You don’t have to make a formal complaint to the Privacy Commissioner, but they can help you understand your rights and options.
If you have a concern about the support you or someone else is receiving you can talk to us.
If your concern is about your Youth Coach or Comcol Youth Service
• Talk with your Youth Coach, if you feel comfortable, or ask to speak with the Youth Service Manager.
You can ask for support from someone you trust to help you raise your concern if you want.
MSD asks that concerns about Youth Service providers are raised with us first, so we have the chance to resolve them. If you’ve raised a concern with Comcol Youth Service and you’re not happy with the outcome, you can make a complaint to Work and Income / MSD.
You can do this by:
• Calling 0800 559 009 and saying “youth client”
If you have a concern about our other programmes
• Talk with your Tutor or Programme Coordinator, if you feel comfortable, or ask to speak with the Manager.
• For independent advice, visit studycomplaints.org.nz
This privacy notice explains how Comcol collects, uses, stores, and protects your personal information when you participate in our programmes or use our website.
Comcol complies with the Privacy Act 2020, which sets out how personal information must be managed and the rights you have in relation to your information.
Personal information we collect
Personal information is any information that identifies a person. Depending on the programme you are involved in, we may collect
• Your name and contact details
• Information about your learning and achievement
• Background information such as gender or ethnicity
• Citizenship and residency status, where required for enrolment or funding
Why we collect your information
We collect your personal information in order to:
• Assess your eligibility to receive our services
• Enrol you in our programmes
• Communicate with you
• Meet our legal and contractual obligations
You are not required to provide personal information; however, if you choose not to, we may be unable to enrol you or provide full support.
How we collect your information
In most cases, we collect personal information directly from you. In some situations, we may receive information from other organisations, such as the Ministry of Education, where this is necessary to support enrolment or participation and is permitted by law.
Sharing your personal information
Comcol delivers a range of education, training, and support programmes.
To deliver these programmes, we may share relevant personal information with:
• Government agencies such as Ministry of Social Development (MSD) and the Tertiary Education Commission (TEC)
• Education or training providers working in partnership with Comcol
• Other organisations involved in supporting your programme
We only share information that is necessary for programme delivery, funding, or required reporting.
At all other times, we will only share your personal information with your consent or where required or authorised by law.
Keeping your information safe
Comcol takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, or alteration.
Access to personal information is limited to authorised staff. Information is kept only for as long as it is needed and is securely deleted or destroyed when no longer required.
Your rights
You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if you think that it is wrong.
To make a request, please contact your Youth Coach or Tutor /Kaiako.
Privacy on our website
When you visit the Comcol website, we collect limited technical information such as:
• The type of device or browser being used
• General website usage information
This information does not directly identify you and is used to help improve our website.
We may use tools such as Google Analytics to understand how our website is used.
Our website uses cookies to support website functionality and understand site usage.
You can choose to disable cookies in your browser settings. Disabling cookies will not prevent you from using the website.
Complaints or Concerns
If you have any questions or concerns about privacy or how Comcol manages personal information, please contact us:
Email: [email protected]
If you're not satisfied with our response, you can contact the Privacy Commissioner:
Phone 0800 803 909 or visit www.privacy.org.nz
You don’t have to make a formal complaint to the Privacy Commissioner, but they can help you understand your rights and options.
If you have a concern about the support you or someone else is receiving you can talk to us.
If your concern is about your Youth Coach or Comcol Youth Service
• Talk with your Youth Coach, if you feel comfortable, or ask to speak with the Youth Service Manager.
You can ask for support from someone you trust to help you raise your concern if you want.
MSD asks that concerns about Youth Service providers are raised with us first, so we have the chance to resolve them. If you’ve raised a concern with Comcol Youth Service and you’re not happy with the outcome, you can make a complaint to Work and Income / MSD.
You can do this by:
• Calling 0800 559 009 and saying “youth client”
If you have a concern about our other programmes
• Talk with your Tutor or Programme Coordinator, if you feel comfortable, or ask to speak with the Manager.
• For independent advice, visit studycomplaints.org.nz
